1. Introduction

Welcome to Ling Wellness. We value your privacy and are committed to protecting your personal data. This privacy policy outlines how we collect, use, and protect your information in compliance with the General Data Protection Regulation (GDPR) and German Federal Data Protection Act (BDSG).

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2. Data Controller

The data controller responsible for your personal data is:

Ling Wellness
Schlegelstr. 32, 10115 Berlin, Germany
Email: lingwellnesscoaching@gmail.com

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3. Data Collection and Use

We receive, collect, and store any information you enter on our website or provide us in any other way. Additionally, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; email address; password; computer and connection information, and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

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4. Purpose of Data Collection

We collect such Non-personal and Personal Information for the following purposes:

• To provide and operate the Services: Ensuring the functionality and security of our website.

• To provide customer assistance and technical support: Offering ongoing user support.

• To contact our Visitors and Users: Sending general or personalized service-related notices and promotional messages.

• To create aggregated statistical data: Improving our services through analysis of non-personal and inferred data.

• To comply with laws and regulations: Meeting legal obligations.

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5. Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Consent: When you have given explicit consent for specific purposes.

• Contract: When processing is necessary for the performance of a contract with you.

• Legal Obligation: When we are required to comply with legal obligations.

• Legitimate Interests: When processing is necessary for our legitimate interests, provided that your rights do not override these interests.

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6. Data Sharing and Disclosure

We do not share your personal data with third parties, except in the following cases:

• Service Providers: We may share your data with third-party service providers who assist us in operating our website and providing our services.

• Legal Requirements: We may disclose your data to comply with legal obligations or in response to lawful requests from public authorities.

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7. Data Hosting and Security

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases, and the general Wix.com applications. They store your data on secure servers behind a firewall.

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

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8. Communication

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes, we may contact you via email.

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9. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes for which it was collected or as required by law. After this period, your data will be securely deleted or anonymized.

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10. Your Rights

Under the GDPR, you have the following rights regarding your personal data:

• Access: The right to request access to your personal data.

• Rectification: The right to request correction of inaccurate data.

• Erasure: The right to request deletion of your personal data.

• Restriction: The right to request restriction of processing.

• Portability: The right to request data portability.

• Objection: The right to object to processing based on legitimate interests.

• Withdraw Consent: The right to withdraw your consent at any time.

To exercise these rights, please contact us at lingwellnesscoaching@gmail.com.

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11. Changes to This Privacy Policy

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

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12. Contact Us

If you have any questions or concerns about this privacy policy or our data practices, please contact us at:

Ling Wellness
Schlegelstr. 32, 10115 Berlin, Germany
Email: lingwellnesscoaching@gmail.com

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If you don’t want us to process your data anymore, please contact us at lingwellnesscoaching@gmail.com.

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If you would like to access, correct, amend, or delete any personal information we have about you, you are invited to contact us at lingwellnesscoaching@gmail.com.